November 11, 2021
14:40
PT
Remote usability validations with deaf people: learning experiences in the middle of the pandemic
Willian Grillo
Carrying out a validation with a remote user is an increasingly common practice, even more so during this Covid-19 pandemic. Yet, how the ideal environment and the session dynamic should be configured when it comes to validating with deaf people? We will show how we validated remotely a solution intended for deaf people, from the very first contacts with the user at the immersive phase, through planification, and to the performance of validation. Lastly, we will show how we overcame the challenges found along in the process and the lessons we learnt from all this.
Willian Grillo
Service Designer - Organization of Organizations
(They - Them)
Graduated in Design and obtained his Master's degree in Design of Digital Artifacts from the Federal University of Pernambuco (UFPE). With nine years of experience as an Interaction Designer at CESAR, where he has worked on several projects focused on usability and user experience.
Willian Grillo
Service Designer - Organization of Organizations
(They - Them)
ContactDesign Consultant at CESAR, graduated in Administration with an emphasis in Marketing from UFRGS; specialized in User-Centered Design from Positivo University, and obtained a Master's degree in Design from CESAR School. In his thirteen years in the market, he has worked for companies such as GoDigital, Acxiom Brazil and Brivia, leading projects in Usability, User Research, Experience Design and Services.
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