Carla Link

Service Designer - Organization of Organizations

(They - Them)

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Master's degree in Strategic Design from Unisinos-RS, for eight years she has been developing social innovation projects starting from design, working on the development of strategies, platforms and services to improve urban systems and the quality of life in cities. She founded Talking City, where she focuses on improving public services based on collaborations between governments and citizens, in addition to developing content and courses in Design and Innovation. She is a TEDx Speaker, professor at IED-SP and Postgraduate Coordinator in Business Innovation, Strategy and Modeling at ESPM-SP. She participates in the MADI Network (Women Working in Design and Innovation).

Cynthia Freitas Demetrio

Service Designer - Organization of Organizations

(They - Them)

Researcher graduated in Public Administration from the FGV/EAESP, with a specialization in Anthropology from the University of The Andes; she is pursuing a Master's degree in Public Policy Management at EACH-USP. For over seven years she has worked on public interest initiatives on issues related to Early Childhood, Intersectionality, Skills Development and Inclusive Business.

Laura Lemos

Service Designer - Organization of Organizations

(They - Them)

Researcher, service designer and specialist in practical government innovation. Graduated in Social Communication and specialist in Design and Socio-psychology. She also learned about impact program design and evaluation at the Harvard University's Center on Developing Child. She is the co-founder entrepreneur of Futurar, a network consultancy that helps people and organizations, mainly governments and business foundations, transitioning into the future. Her interests and multidisciplinary experience are in the areas of health, education, social assistance, urban planning and skills development.