Thalita Barbalho

Service Designer - Organization of Organizations

(They - Them)

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Master's degree in Design, Innovation and Sustainability from the UEMG School of Design (2018). Collaborative Methodologies specialist (2020). She graduated in Graphic Design (2015), has a degree in Communication Design from the Polytechnic of Milan, and graduated from the technical course in Graphic Design at SENAI-CECOTEG (2010). She currently is a Service Designer and consultant at DesignThinkers Group. She worked in companies such as Senai, Lápis Raro, Lumina Design and Melt Comunicação. She has worked as a Graphic Designer since 2011 and as a Service Designer since 2016. At DesignThinkers Group she works on service design, innovation, business strategy and planning, client experience, organizational and innovation culture, skills training, and facilitating workshops in design thinking, team development and the co-creation of solutions for complex problems for companies such as Hermes Pardini, Unimed, SEBRAE, BS2 and MRV.

Iona Chaves

Service Designer - Organization of Organizations

(They - Them)

Iona is Community Manager at PM3. Graduated in Product Design (UEMG), she has experience developing projects for physical and digital products, and is also experienced as a project manager at Ioasys. She has worked as a researcher on the Service Design fronts for the health and education areas, and on projects for the dissemination and multiplication of design methodologies. She was trained in User Experience (Mergo), a field that aims at understanding user behavior when using products and services; in Leadership in Innovation Projects (IEEP), focusing on understanding the concept and practice of management tools and the OKR method; and in SCRUM (Ioasys), understanding the principles and dynamics of the practical experience approach. She served as a Service Designer at DesignThinkers Group from 2019 to 2021.

Ciso Lima

Service Designer - Organization of Organizations

(They - Them)

Designer and Branding specialist, facilitator and consultant at DTG Brazil. With a career spanning over ten years, he has carried out projects for Volkswagen, Martin Brower, MRV, Dexco and other big companies. Areas of expertise: innovation, experience design, services and business.