4 Hour Workshop

November 9, 2021

13:00

ESP

I, chatbot - conversational design workshop

Emiliano Cosenza

Without a purpose in the world and a way of being, chatbots are barely a bunch of words. We will discover how to provide them with a personality and how to design and write conversation for them to be felt alive and to connect with people.

Emiliano Cosenza

Service Designer - Organization of Organizations

(They - Them)

Emi designs the way machines communicate with people. He helps define how they speak and how they express their personality; designs what they say and how they say it, so that they are trustworthy, humane and able to connect with users. He is a UX Content Strategist, conversational designer, consultant and professor. He worked thirteen years at Mercado Libre, until in 2017 he founded Pannonica: a network of experience design professionals. In 2019 he co-founded BeBot , a conversational experience design company.

Service Designer - Organization of Organizations

(They - Them)

Contact

Contact

Service Designer - Organization of Organizations

(They - Them)

    Contact

    Service Designer - Organization of Organizations

    (They - Them)

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